This Privacy Policy governs the collection, use, storage, protection, and disclosure of personal information (“Personal Information”) by Jacqueline Lashea LLC (“we”, “us”, “our”), located at 439 Tinker Diagonal St -#153 Oklahoma City, Oklahoma 73129, in connection with your use of our official website https://jacquelinelllc.com/ (the “Site”) and purchase of our handcrafted jewelry, artisanal holiday decor, and related products (the “Products”).
By accessing, browsing, using the Site, placing an order, or engaging with our services, you (“you”, “your”) consent to the practices described in this policy. This policy is incorporated into our Terms of Service, Shipping Policy, and Return & Refund Policy, and we reserve the right to update or revise it at any time—changes will be posted on the Site with a revised Last Updated date, and your continued use of the Site constitutes acceptance of the updated policy.
We comply with all applicable U.S. federal and Oklahoma state data protection laws, and we are committed to protecting your privacy and safeguarding your Personal Information. We do not sell, rent, or lease your Personal Information to third parties for commercial or marketing purposes.
1. Personal Information We Collect
We collect only the Personal Information necessary to fulfill your orders, provide customer service, improve our Site and Products, and comply with legal obligations. Information is collected in two categories: voluntarily provided information (you choose to share) and automatically collected non-personal information (anonymous data that cannot identify you individually).
1.1 Voluntarily Provided Personal Information
This is information you intentionally submit to us when interacting with the Site or our team, including:
- Order & Billing Information: Full name, shipping address, billing address, email address, phone number, and payment details (e.g., credit/debit card information) when placing an order. We do not store full payment card details on our servers—all payment processing is handled by PCI DSS-compliant third-party payment processors, and we only receive limited payment confirmation data to complete your order.
- Customer Service Inquiries: Your name, contact information, order number, and the content of your questions, concerns, feedback, or requests when you reach out to our team.
- Newsletter/Promotional Subscriptions: Your email address if you opt in to receive our marketing communications (e.g., new product announcements, sales, holiday offers).
- Account Information (if applicable): Username, encrypted password, and saved shipping/billing details if you create an account on the Site for convenient future ordering.
1.2 Automatically Collected Non-Personal Information
When you access the Site, we use standard web technologies to collect anonymous, non-identifiable data about your device and browsing activity, solely to optimize the Site’s functionality and your user experience. This includes:
- Device IP address (used for general geographic location and fraud prevention only, not personal identification)
- Browser type and version, operating system, and device model
- Pages of the Site you visit, time and date of visits, and time spent on each page
- Referral source (the link/website that directed you to our Site)
- Site navigation patterns and cart activity
2. How We Use Your Personal Information
We use your Personal Information for legitimate business purposes only, and all uses align with the reason you provided the information. We will never use your Personal Information for an unstated purpose without your explicit written consent. Our primary uses include:
- Processing, fulfilling, and shipping your orders; sending order confirmations, shipping updates, and delivery notifications.
- Responding to your customer service inquiries, resolving issues, and providing support for returns, refunds, or exchanges.
- Sending promotional marketing communications (only if you have opted in); you may opt out at any time (see Section 6).
- Improving our Site, Products, and customer experience—analyzing browsing and order trends to curate our collection and optimize Site navigation.
- Detecting and preventing fraudulent activity, unauthorized orders, or payment errors to protect our business and customers.
- Complying with applicable U.S. federal and Oklahoma state legal obligations (e.g., tax reporting, record-keeping, responding to lawful government requests).
- Personalizing your Site experience (if applicable)—saving your account and shipping preferences for faster future ordering.
3. Disclosure of Your Personal Information
We only share your Personal Information with third parties in the limited circumstances outlined below, and all third parties we work with are bound by strict confidentiality agreements to protect your data and may not use it for any purpose other than the service they provide to us. We share only the minimum amount of Personal Information necessary for the third party to perform their function.
3.1 Trusted Third-Party Service Providers
We share Personal Information with third parties that assist us in operating our business and serving our customers, including:
- PCI DSS-compliant payment processors (to process payments and issue refunds)
- U.S. shipping carriers (to fulfill and deliver your orders, including sharing your shipping address for delivery notifications)
- Email service providers (to send order confirmations, shipping updates, and opt-in promotional communications)
- Website hosting and maintenance providers (to keep the Site secure and functional—only access to non-personal data unless technical support requires limited Personal Information)
3.2 Legal and Regulatory Disclosures
We may disclose your Personal Information if required to do so by applicable U.S. federal, Oklahoma state, or local law, regulation, court order, subpoena, or lawful request from government or law enforcement authorities. We may also disclose Personal Information to protect our legal rights, property, or safety, and the rights, property, or safety of our customers or third parties (e.g., to investigate or prevent fraud, identity theft, or other illegal activity).
3.3 Business Transfers (Unlikely)
In the event of a merger, acquisition, sale of all or part of our business assets, or bankruptcy, your Personal Information may be transferred to the new owner or successor entity. The new entity will be bound by the terms of this Privacy Policy, and we will post a prominent notice on the Site to notify you of such a transfer (to the extent required by law).
3.4 With Your Explicit Consent
We may disclose your Personal Information to any third party if we first obtain your explicit written or electronic consent (e.g., sharing your shipping information with a gift-wrapping service at your request).
3.5 Aggregated Non-Personal Information
We may disclose anonymous, aggregated non-personal data (e.g., Site traffic trends, popular Product categories, average order value) to third parties for business analytics or marketing research. This data cannot be linked back to you individually and does not include any Personal Information.
4. Data Security
We implement industry-standard physical, technical, and administrative security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- SSL encryption technology on the Site (indicated by the https:// prefix and padlock icon) to secure the transmission of Personal Information between your device and our servers.
- Restricted access to Personal Information—only authorized Jacqueline Lashea LLC team members who need the information to perform their job duties (e.g., order fulfillment, customer service) have access.
- Encrypted digital storage for all stored Personal Information.
- Regular security updates and maintenance for the Site and our systems to protect against malware, viruses, and cyber threats.
- Strict security requirements for all third-party service providers (e.g., PCI DSS compliance for payment processors).
While we strive to protect your Personal Information, no method of electronic transmission or digital storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that any Personal Information you transmit to us is done so at your own risk. If we become aware of a data breach involving your Personal Information, we will notify you and applicable regulatory authorities in accordance with U.S. and Oklahoma state law.
5. Your Privacy Rights (U.S. & Oklahoma State)
Pursuant to applicable U.S. federal and Oklahoma state data protection laws, as well as state-specific privacy regulations (e.g., CCPA/CPRA, VCDPA, for residents of qualifying states), you have the right to request access to, correction of, or deletion of the Personal Information we hold about you. You also have the right to request a portable copy of your Personal Information and to opt out of any non-essential data processing (where applicable).
To exercise any of these rights, please send a request to service@jacquelinelllc.com with the subject line: Privacy Rights Request – [Your Full Name]. We may request proof of identity (e.g., a copy of your ID, associated order number) to verify your request and protect your Personal Information from unauthorized access. We will respond to all valid requests within the time frame required by applicable law, and we do not charge a fee for standard privacy rights requests.
We will not discriminate against you for exercising your privacy rights—this includes no higher prices, reduced service, or denial of access to the Site or Products.
6. Opt-Out of Promotional Communications
If you have opted in to receive our promotional marketing communications (e.g., email newsletters, sales alerts, holiday offers), you may opt out at any time with no penalty. You can opt out by:
- Clicking the Unsubscribe link included at the bottom of all our promotional email communications (required under the U.S. CAN-SPAM Act).
- Sending an opt-out request to service@jacquelinelllc.com with the subject line: Opt-Out – [Your Email Address].
- Updating your communication preferences in your Site account settings (if applicable).
We process all opt-out requests within 10 business days. Opting out of promotional communications does not affect your receipt of essential, non-promotional communications (e.g., order confirmations, shipping updates, customer service responses), which are necessary to fulfill your orders and cannot be opted out of.
7. Data Retention
We retain your Personal Information for only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable U.S. federal and Oklahoma state legal obligations (e.g., tax reporting, record-keeping). After the retention period, we will securely delete or anonymize your Personal Information (excluding aggregated non-personal data for business analytics). Our standard retention periods are:
- Order & Billing Information: 7 years (required for federal and state tax reporting).
- Customer Service Inquiries: 2 years from the date of the last interaction.
- Account Information: Retained until you request account deletion, or 3 years of account inactivity (after which we securely delete the data).
- Newsletter Subscriptions: Retained until you opt out.
- Non-Personal Site Data: Retained indefinitely for Site optimization and business analytics.
8. Cookies and Similar Web Technologies
Our Site uses cookies and similar web technologies (e.g., web beacons) to enhance your user experience, save your browsing preferences, and analyze Site traffic. Cookies are small text files stored on your device that do not collect Personal Information and cannot harm your device. We use two types of cookies:
- Necessary (Essential) Cookies: Required for the Site to function properly (e.g., saving items in your cart, enabling checkout). These cookies cannot be disabled.
- Analytical/Performance Cookies: Collect anonymous data about your Site browsing activity to optimize Site design and functionality. These cookies do not identify you individually.
You may adjust your browser settings to block, delete, or disable non-necessary cookies at any time (instructions are available in your browser’s help menu). Disabling non-necessary cookies may limit certain Site features (e.g., saved cart items, personalized navigation). We do not use third-party marketing cookies on our Site.
9. Children’s Privacy
Our Site and Products are not intended for children under the age of 13, and we comply with the U.S. Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently collected Personal Information from a child under 13, we will immediately and permanently delete that information from our systems.
If you are a parent or legal guardian and believe your child under 13 has provided Personal Information to us, please contact us at service@jacquelinelllc.com to request the immediate deletion of the data.
10. Third-Party Links
The Site may contain links to third-party websites, platforms, or services (e.g., shipping carrier sites, social media) that are not owned or operated by Jacqueline Lashea LLC. These links are provided for your convenience only, and we do not endorse, control, or assume any responsibility for the privacy practices, content, or terms of service of any third-party website.
This Privacy Policy does not apply to third-party websites, and your use of these sites is at your own risk. We encourage you to review the privacy policy of any third-party website you visit before providing any Personal Information.
11. International Data Transfers (If Applicable)
If you are an international customer placing an order through the Site, your Personal Information may be transferred to and stored in the United States (our primary business location) and shared with U.S.-based third-party service providers. By placing an international order, you consent to the transfer of your Personal Information to the U.S., and we take all reasonable measures to ensure your data is protected in accordance with this policy.
12. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our handling of your Personal Information, your privacy rights, or data security, please contact our customer service team at:
- Email (Primary): service@jacquelinelllc.com
- Physical Address: Jacqueline Lashea LLC, 439 Tinker Diagonal St -#153, Oklahoma City, Oklahoma 73129, United States
- Official Website: https://jacquelinelllc.com/
We will respond to all privacy-related inquiries within 24–48 business hours (Monday–Friday, excluding U.S. federal holidays) and work to resolve your concerns in accordance with this policy and applicable law.
Jacqueline Lashea LLC
439 Tinker Diagonal St -#153 | Oklahoma City, OK 73129 | USA
service@jacquelinelllc.com | https://jacquelinelllc.com/