Return Refund Policy

This Return & Refund Policy applies to all purchases made through our website: https://jacquelinelllc.com/. By placing an order, you agree to the terms below.
 

1. Eligibility for Returns

 
To be eligible for a return or refund:
 
  • Your request must be submitted within 14 calendar days of delivery.
  • Items must be unused, unwashed, undamaged, and in original brand-new condition.
  • Items must be returned in original packaging with all tags, labels, and protective materials.
  • You must provide a valid order number and proof of delivery.
 
Minor variations in color, texture, or finish are normal and do not qualify as defects.
 

2. Non-Returnable Items

 
The following items are not eligible for return or refund:
 
  • Final sale, clearance, or deeply discounted items.
  • Custom or personalized products.
  • Items damaged by improper use, care, or storage.
  • Items returned after the 14-day window.
  • Items returned without original packaging.
 

3. How to Initiate a Return

 
  1. Email our customer service team at:
     
    service@jacquelinelllc.com
     
    Subject line: Return Request – [Your Order Number]
  2. Include your order number, reason for return, and clear photos of the item and packaging.
  3. We will review your request and issue a Return Authorization (RA) number within 24–48 business hours.
  4. Ship the item to:
     
    Jacqueline Lashea LLC
     
    439 Tinker Diagonal St -#153
     
    Oklahoma City, Oklahoma 73129
     
    United States
     
    The RA number must be clearly marked on the package.
  5. You are responsible for return shipping costs.
 
Returns without an RA number will NOT be accepted.
 

4. Refund Processing

 
Once we receive and inspect your returned item:
 
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Refunds include only the product price.
  • Original shipping charges and return shipping costs are non‑refundable.
  • Processing time depends on your payment provider’s policies.
 
We reserve the right to reject refunds or issue partial refunds if items are returned used, damaged, or missing packaging.
 

5. Exchanges

 
We do not offer direct exchanges.
 
If you want a different item, you may return the eligible item for a refund and place a new order.
 

6. Damaged, Defective, or Incorrect Items

 
If you receive an item that is damaged, defective, or incorrect:
 
  • Notify us within 3 calendar days of delivery.
  • Provide clear photos of the damaged item, original packaging, and shipping label.
  • We will arrange a full refund, free replacement, or store credit at no cost to you, including shipping.
 
Claims submitted after 3 days may not be approved.
 

7. Order Cancellations

 
Orders can be canceled only before shipment.
 
Once shipped, the standard return policy applies.
 
To cancel, email us immediately at service@jacquelinelllc.com.
 

8. International Returns

 
If international shipping is available:
 
  • You are responsible for all return shipping, customs duties, taxes, and import fees.
  • We do not refund customs charges from the original shipment.
 

9. Contact Us

 
For return or refund assistance:
 
  • Email: service@jacquelinelllc.com
  • Address: 439 Tinker Diagonal St -#153, Oklahoma City, OK 73129, United States
  • Website: https://jacquelinelllc.com/